By purchasing online The Helmet Warehouse website, I agree to the following Sales Agreement:
THE FOLLOWING ITEMS ARE NOT ACCEPTED FOR EXCHANGE BY THE HELMET WAREHOUSE:
The Helmet Warehouse will decline the return of any Helmet 2 days after delivery, except for the rare circumstances of a warranty issue.
Helmet returns will not be accepted if the helmet has been used, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return.
Helmet exchanges are reviewed on a case by case basis, and are not approved until assessed by a member of our Customer Service Team.
Any Electronic Item, except for the rare circumstances of a warranty issue.
Any Apparel request for return 7 days after delivery.
Any Apparel that has been used and not in original condition with all tags intact.
Freight charges incurred in returning items back to The Helmet Warehouse will be at the customers expense (unless The Helmet Warehouse is at fault) Freight will also be charged back to the customer in this instance.
Freight for any change of mind and Freight back to the customer will incur an additional freight charge of $15 except for Tasmania, Northern Territory & Western Australia that freight will be $25.
It is crucial that your delivery address is correct. Please double check you have entered the correct address prior to submitting your order. A redirection fee from $40 minimum is charged for any change of address. This fee is what our couriers charge us.
If you have chosen the credit card eWAY payment option, The Helmet Warehouse will conduct a verification procedure prior to dispatching your order to verify that the customer making the online order is also the cardholder. You will receive an email and/or phone call explaining the verification procedure.
If the item is out of stock and is required to be ordered in from the importer, your order status will be "awaiting stock" which can take between 1-5 business days for dispatch.
If we are unable to source the ordered item due to nil stock, discontinued or shipping delays from the importer, The Helmet Warehouse will notify you immediately via phone or email. The customer will have the choice to backorder the item or a full refund will be processed.
PLEASE CALL OUR WAREHOUSE TO CHECK STOCK AVAILABILITY PRIOR TO ORDERING, if you require your order urgently.
Helmets listed on our website with a tint or coloured visor is for DISPLAY PURPOSES ONLY. All helmets come standard with a clear visor, unless the description states otherwise.
The Helmet Warehouse will not be held responsible or honour any pricing or product information that has been incorrectly put on the website. All prices, product information and specifications are correct to the best of our knowledge, provided by manufacturers. The Helmet Warehouse reserve the right to change specifications, product information and pricing at any time without notice. All pricing and transactions are in Australian dollars.
AUSTRALIA POST DELAYS:
Due to the current circumstances across the country, means record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries. Australia Post have been affected due to high volumes and restrictions. Fewer passenger flight means less air freight capacity. Many domestic routes are currently suspended, and remaining routes have much lower frequencies.
*Our couriers are working very hard to navigate the best route to get your parcel to you as promptly as possible.
PLEASE NOTE: YOUR ORDER MAY EXPERIENCE DELAYS, which is out of The Helmet Warehouse's control. We thank you for your understanding.
POSTAGE BACK TO THE CUSTOMER WILL BE
$15 FOR 1 ITEM, EACH ADDITIONAL BOX $10 EXTRA ( FOR MOST OF AUSTRALIA)
$25 TO TASMANIA, NORTHERN TERRITORY , WESTERN AUSTRALIA AND REMOTE AREA, EACH ADDITIONAL BOX $15 EXTRA