Sales Agreement - The Helmet Warehouse | Motorcycle Gear Australia

Sales Agreement

By purchasing online The Helmet Warehouse website, I agree to the following Sales Agreement:

The Helmet Warehouse DO NOT ACCEPT exchange or refund on the following items:

  • Intercoms

  • Masks/Thermal wear

  • Helmet Liners & Visors

  • Gift Vouchers

PLEASE ENSURE YOU HAVE READ OUR RETURNS POLICY: VIEW OUR RETURNS POLICY HERE

 

REDIRECTION FEE

It is crucial that your delivery address is correct. Please double check you have entered the correct address prior to submitting your order. A redirection fee from $40 minimum is charged for any change of address. This fee is what our couriers charge us.

 

SECURITY VERIFICATION

If you have chosen the credit card eWAY payment option, The Helmet Warehouse will conduct a verification procedure prior to dispatching your order to verify that the customer making the online order is also the cardholder. You will receive an email and/or phone call explaining the verification procedure.

 

STOCK AVAILABILITY

If the item is out of stock and is required to be ordered in from the importer, your order status will be "awaiting stock" which can take between 1-5 business days for dispatch.
If we are unable to source the ordered item due to nil stock, discontinued or shipping delays from the importer, The Helmet Warehouse will notify you immediately via phone or email. The customer will have the choice to backorder the item or a full refund will be processed.

PLEASE CALL OUR WAREHOUSE TO CHECK STOCK AVAILABILITY PRIOR TO ORDERING, if you require your order urgently.

 

VISOR POLICY

Helmets listed on our website with a tint or coloured visor is for DISPLAY PURPOSES ONLY. All helmets come standard with a clear visor, unless the description states otherwise.

 

PRICING POLICY

The Helmet Warehouse will not be held responsible or honour any pricing or product information that has been incorrectly put on the website. All prices, product information and specifications are correct to the best of our knowledge, provided by manufacturers. The Helmet Warehouse reserve the right to change specifications, product information and pricing at any time without notice. All pricing and transactions are in Australian dollars.

 

IMPORTANT: If you have placed an order and noted: "Authority To Leave, Leave at Door" etc. The Helmet Warehouse IS NOT LIABLE for any lost or damaged parcels. ALL parcels are sent with signature upon delivery, card left if not home to pick up from the POST OFFICE unless stated otherwise on customer order notes.

AUSTRALIA POST DELAYS:

Due to the current circumstances across the country, means record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries. Australia Post have been affected due to high volumes and restrictions. Fewer passenger flight means less air freight capacity. Many domestic routes are currently suspended, and remaining routes have much lower frequencies.

 

DISTRIBUTION/IMPORTER DELAYS:
*OUR AUSTRALIAN IMPORTERS ARE CURRENTLY SHORT STAFFED AND THEIR DISPATCH WAREHOUSE ARE CURRENTLY EXPERIENCING HIGH VOLUME OF DELAYS. PLEASE ALLOW ADDITIONAL DELAYS IN DISPATCH (ROUGHLY 5-7 BUSINESS DAYS).